PatternSupport & contact · English
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Contact the product team
For Qipao Archive (旗袍檔案) questions, technical help, accessibility feedback, privacy requests or content corrections, email the address below. You do not need an app or website account to contact us. We can read English and Traditional Chinese.
Operated by Seymour Industrial (Shanghai) Co., Ltd. (熙摩实业（上海）有限公司, 熙摩), under the Pattern Provenance brand.
What to include
Use “Qipao Archive — Support” as your subject. Describe what happened, what you expected, the app version, iOS version and device model. If relevant, include a screenshot with personal information removed, or the content title and source that need correction. Send only what is needed for your request.
Do not send your password, sign-in codes, full payment-card details or unrelated personal records. The email link opens your own email app; nothing is sent until you choose to send it. You can also copy the address into another email service.
Purchases, restoration and local data
For an App Store purchase, use the same Apple Account and the Restore purchases option in the membership screen. Apple manages billing, subscriptions and refund requests. The official Apple help links below explain those processes.
Reading progress and favourites stay on your device. In Mine, use Export local data before removing data you want to keep. Deleting local data does not cancel an Apple subscription. We cannot restore device-only reading records from a server.
Contact the operator
Seymour Industrial (Shanghai) Co., Ltd.
熙摩實業（上海）有限公司