Support & contact支援與聯絡

Contact the product team

For Chinese Porcelain Archive / Porcelain Atlas questions, technical help, accessibility feedback, privacy requests or content corrections, email the address below. You do not need an app or website account to contact us. We can read English and Traditional Chinese.

Operated by Seymour Industrial (Shanghai) Co., Ltd. (熙摩实业（上海）有限公司, 熙摩), under the Pattern Provenance brand.

What to include

Use “Chinese Porcelain Archive — Support” as your subject. Describe what happened, what you expected, the app version, iOS version and device model. If relevant, include a screenshot with personal information removed, or the content title and source that need correction. Send only what is needed for your request.

Do not send your password, sign-in codes, full payment-card details or unrelated personal records. The email link opens your own email app; nothing is sent until you choose to send it. You can also copy the address into another email service.

Current preview and saved work

The current local preview is labelled Porcelain Atlas. Its free/member switch is for evaluation and does not charge you. Public App Store availability has not been announced.

Local learning records, collections, notes and boards do not automatically sync between devices. Use Privacy & Data in the account centre to export local data before removing anything you want to keep. We cannot restore device-only records from a server.

Connected version: purchases and subscriptions — not yet enabled

These instructions describe the connected version being prepared, not the current local preview. Real sign-in and purchase verification have not been enabled for that preview.

Use the original Apple Account used for your purchases. In Account Centre → Membership & Purchases, choose Restore Purchases to recover eligible access. A pending transaction must finish with Apple; do not buy again just to restore access.

Deleting your account does not cancel an Apple subscription. Use Manage Membership in the app or the separate Manage Apple subscriptions link below to review or cancel it. You can still delete your account immediately without waiting for a subscription to end.

Connected version: account deletion and saved work — not yet enabled

When connected services are available, use Account Centre → Privacy & Data → Delete account and local profile. A connection is required. If deletion is not confirmed, reconnect and retry; do not treat an unconfirmed request as completed. You will not need to email support to request deletion.

After the server confirms deletion, the app will separately show whether Apple authorization is pending, revoked or needs manual action. Pending revocation can be retried for up to seven days. If manual action is requested, open Sign in with Apple in your Apple Account settings, select this app and follow Apple’s instructions to stop using it. This is separate from managing an Apple subscription.

Account deletion resets the local profile and removes the active server account, sessions, linked purchases and session-linked notification registrations. Local collections, notes and boards are kept. Export or remove them through their own controls; restoring purchases does not restore device-only saved work. The privacy page explains the limited deletion records and their retention.

聯絡產品團隊

如有Chinese Porcelain Archive / Porcelain Atlas的使用問題、技術求助、無障礙建議、隱私請求或內容更正，請寄信至下方地址。不需 App 或網站帳號即可聯絡我們；可使用英文或繁體中文。

營運者為熙摩實業（上海）有限公司（登記名稱：熙摩实业（上海）有限公司；Seymour Industrial (Shanghai) Co., Ltd.；簡稱「熙摩」），隸屬 Pattern Provenance 品牌。

來信請提供

建議主旨為「Porcelain Atlas — 支援」。請描述遇到的情況、預期結果、App 版本、iOS 版本及裝置型號。如有需要，可附上已遮蔽個人資料的截圖，或需要更正的內容標題與來源；僅提供處理問題所需資訊。

請勿提供密碼、登入驗證碼、完整付款卡號或無關的個人記錄。電郵連結會開啟你自己的郵件 App，只有你選擇寄出才會傳送；也可複製地址至其他電郵服務。

目前預覽與保存成果

目前本機預覽顯示名稱為 Porcelain Atlas；免費／會員切換用於體驗評估，不會扣款。尚未公布 App Store 正式下載時間。

本機學習記錄、收藏、筆記與素材板不會自動跨裝置同步。移除想保留的資料前，請在帳戶中心的「隱私與資料」匯出本機資料。我們無法從伺服器恢復僅保存在你裝置上的記錄。

聯網版本：購買與訂閱——尚未啟用

以下操作說明適用於正在準備的聯網版本，不是目前的本機預覽；此預覽尚未啟用真實登入與購買驗證。

請使用原購買的 Apple 帳號，在「帳戶中心 → 會員與購買」選擇「恢復購買」，恢復符合資格的存取權。等待確認的交易須由 Apple 完成；請勿為恢復權益而重複購買。

刪除帳號不會取消 Apple 訂閱。請使用 App 內的「管理會員」或下方獨立的「管理 Apple 訂閱」連結檢查或取消。你仍可立即刪除帳號，不需等待訂閱到期。

聯網版本：帳號刪除與收藏成果——尚未啟用

聯網服務可用後，請使用「帳戶中心 → 隱私與資料 → 刪除帳號與本機資料檔」。操作需要連線；若刪除尚未確認，請重新連線並重試，不要將未確認的請求當作完成。不需寄信給客服才能提出刪除。

伺服器確認刪除後，App 將另外顯示 Apple 授權仍在處理、已撤銷或需要手動操作。處理中的撤銷最多重試七天；若需手動處理，請在 Apple 帳號設定開啟「使用 Apple 登入」，選擇此 App 並依 Apple 指示停止使用。這與管理 Apple 訂閱是不同的操作。

刪除帳號會重設本機資料檔，移除使用中的伺服器帳號、工作階段、購買關聯及依賴該工作階段的通知登記。本機收藏、筆記與素材板會保留，請透過各自控制項匯出或移除；恢復購買不會恢復僅存在裝置的收藏成果。有限的刪除記錄及其保存期限見隱私頁。